Support Engineer
Description
About Bindplane
Bindplane is a fast-growing software startup building the first observability pipeline purpose-built for OpenTelemetry. Our open-source solutions help companies of all sizes — from Fortune 500s to emerging tech startups — collect, process, and route telemetry data efficiently. We integrate seamlessly with platforms like Google Cloud Operations Suite, Datadog, and New Relic, empowering teams to get real-time insights across modern cloud-native environments.
We’re headquartered in Grand Rapids, Michigan and proud to be part of a rising tech scene, while serving a global customer base. Our team thrives on curiosity, innovation, and solving tough challenges in the observability space.
The Role
As a Support Engineer, you’ll be a key member of our customer success team, helping users get the most out of Bindplane. You’ll troubleshoot technical issues, guide customers through complex deployments, and serve as a vital connection between our users and our product team.
This is a great opportunity to work on cutting-edge observability tech while supporting real-world enterprise deployments.
What You’ll Be Doing
- Provide technical support for Bindplane products in enterprise environments
- Troubleshoot and resolve deployment, configuration, and integration issues
- Work across diverse infrastructures, including Kubernetes, containers, and major cloud providers (GCP, AWS, Azure)
- Escalate complex issues from L1 support and drive them to resolution
- Develop internal and customer-facing documentation, guides, and solutions
- Collaborate with Product and Engineering to provide customer insights and improve product quality
- Contribute to a growing knowledge base of observability best practices
Why Bindplane?
- Work on meaningful, modern tech that’s shaping how organizations monitor their systems
- Join a growing team where your voice and contributions matter
- Hybrid flexibility with a supportive, collaborative work culture
- Be part of a startup that’s scaling fast — with the stability of real-world customers
Why Join Us in Grand Rapids?
Located in the heart of West Michigan, Grand Rapids is quickly becoming a tech hub with the charm of a close-knit community and the innovation of a major city. At Bindplane, you’ll find:
- A collaborative, startup culture with room to grow
- Opportunities to work on industry-shaping technology
- A chance to be part of something big, right here at home
- Flexibility with hybrid work options and a commitment to work-life balance
Requirements
What You Bring
- 3–5 years in technical support, DevOps, or observability tools (Required)
- Proficiency with Linux/Unix environments, CLI troubleshooting, and shell scripting
- Experience with containerization (Docker, Kubernetes) and cloud platforms (GCP, AWS, Azure)
- Understanding of observability concepts: metrics, logs, traces
- Familiarity with monitoring tools (Datadog, New Relic, Splunk, etc.)
- Strong communication skills and attention to detail
- Ability to explain complex technical issues clearly to technical and non-technical audiences
Nice to Have
- Experience with OpenTelemetry or related telemetry pipelines
- Knowledge of enterprise application architectures and microservices
- Scripting experience (Python, Bash, etc.)
- Exposure to log management and APM solutions
Benefits
- 401(k) retirement savings plan with employer matching
- Comprehensive health, dental, and vision insurance
- Life insurance coverage
- Employee assistance program for personal and professional support
- Generous paid time off, including vacation, sick leave, and holidays
- Opportunities for professional development and continuous learning